Refund Policy

We want you to be happy with your order. This policy explains what happens if something goes wrong. You agree to it when you continue to payment at checkout.

Refills, not refunds, for delivered orders

Social platforms regularly remove followers, likes and views from all accounts, whoever provided them. Some drop after delivery is normal. If your count drops within your package's refill window (shown at checkout, usually 30 days), contact us and we will top it back up for free. We also check many orders ourselves and refill without being asked.

If a refill cannot restore your order, we offer store credit for the missing amount, which you can use on any service and any account.

When you can get a refund

• We were unable to deliver your order at all.
• Delivery never started and we could not fix it within 72 hours of you contacting us.
• You were charged twice, or charged in error.

Refunds go back to the original payment method.

When refunds don't apply

• Orders that were delivered as described, including when part of the delivery later drops. Drops are covered by refills or credit.
• Drops after the refill window, or on packages without a refill guarantee.
• A wrong username or link, or an account that was private or deleted during delivery.
• Changing your mind after delivery has started.

How to request a refill, credit or refund

Email support@zafame.com or use the live chat with your order number. We reply within 24 hours and usually resolve issues within 24 to 72 hours.

Payment disputes

Please contact us before disputing a payment with your bank or payment provider. We can almost always fix the problem faster. If a payment is disputed, we will provide our order records to the payment provider, including the delivery log and your agreement to this policy at checkout.