Refund Policy

We want you to be happy with your order. This policy explains when refunds apply.

Refill guarantee first

Because delivery is fast and reliable, most issues are solved with a refill rather than a refund. Eligible packages include a refill window — if counts drop within it, contact support and we'll top them back up.

When you can get a refund

• If we are unable to deliver your order at all.
• If an order was charged in error or duplicated.
• If delivery has not started within a reasonable time and a refill cannot resolve it.

When refunds don't apply

• Orders that have been delivered as described.
• Incorrect username or link provided by the customer.
• Drop-off outside the guarantee window on non-eligible packages.

How to request

Email support@zafame.com with your order details and we'll respond promptly.